Terms & Conditions

How We Do Things in Our Community

Our Community is here for everyone, and we want it to offer a positive experience for all visitors. We ask therefore that you respect our guidelines below. If you have any questions or issues, please do let us know via a mail to enquiries@smoothwall.com.

Respect the sensitive nature of our industry

Please do not post anything in our Community that reveals your organisation or anyone within your organisation without proper permissions.

Be friendly

Members must treat one another with respect. Please do not post any racist, insulting, sexist, discriminatory, threatening or otherwise insulting comments, do not use coarse language, make inappropriate jokes or otherwise harass other members.

Stay legal

Please do not post any pornographic or otherwise offensive material, share illegal or copyrighted content, attempt to distribute illegal substances, distribute viruses or other material which gives you access to the computers or systems of other members, or generally anything that is considered illegal by your country of residence.

Stay on topic

Please do not change the subject of a discussion to something not intended by the original poster. Any off-topic posting or “hijacking” of threads will result in content being removed and ultimately can cause members to be denied access to the Community.

No commercial use

Members may not use the forum for (commercial) activities such as the advertising or sale of products or services, the sending of commercial messages (spam), the offering of (interactive) games or the advertising of other chat forums or websites.

No sharing of private information

Please refrain from sharing personal information (telephone numbers, email addresses, etc.) of yourself, other people or organisations.

No multiple accounts

It is not allowed to own multiple accounts on this community. If the Community Team detects double accounts all secondary accounts will be deleted.

Moderator actions

The Community Team reserves the right to change or remove content or to restrict access to individual members, should it be regarded as necessary. Our Team will not discuss any Moderation actions in public. Should you disagree with an action taken then please contact a Moderator or the Community Manager via private message.

Be careful

All members on this community are here to help, however nobody can be held responsible for any negative consequences resulting out of information derived from this Community.


A cookie is a small piece of information that is stored on your computer as a file. Cookies enable us to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

How we use cookies

Information we obtain from cookies are used to analyze our Community. We use this data to adjust the Community to your personal preferences. Finally, when sending information about our products and services, we can take your previous interest for certain pages into account.

Cookie setting

You choose which cookies you want to allow. If you have an account you can adjust your choice in your profile settings. If you do not have an account, you can change your cookie settings by deleting them via the internet options of your browser and visiting the community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

  • Basic: Functional
  • Normal: Functional + analytics
  • Complete: Functional + analytics + social media + embedded videos

Refuse cookies

Don't you want to use cookies at all? Visit the help pages of your browser to turn off or reject cookies. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.

Tracking / Analytics

We collect browsing data from you to continuously improve your experience. We will not spam you nor sell it to other parties.